• No refunds are offered once an order has been placed.
• Exchanges are only accepted for items that arrive damaged or broken. Please contact us within 1 x 24 hours of receiving the item with a photo and your order details. A full, unedited unboxing video must be provided as initial proof.
• No exchanges for items received as gifts or bonuses.
• All our products are handmade, so slight variations of approximately ±1–5 cm in size or ±100 g in weight are part of their natural charm—not considered defects.
• Customers are responsible for providing the correct shipping address. We cannot reship or refund orders delivered to the wrong location due to incorrect information.

We appreciate your support of handmade craftsmanship and thank you for embracing the uniqueness of each piece.